At Fannymike Lamp, we are committed to ensuring that every Wooden Table Lamp purchased through fannymike.com arrives safely and efficiently. This Transportation and Exchange Policy outlines our shipping procedures, delivery timelines, and exchange guidelines.
Order Processing
All orders placed on fannymike.com are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email containing shipping details and tracking information.
Please ensure that the shipping address provided during checkout is accurate and complete. Fannymike Lamp is not responsible for delays or delivery failures resulting from incorrect or incomplete address information.
Shipping and Delivery
We partner with reputable logistics providers to ensure reliable international and domestic shipping services. Delivery times vary depending on destination:
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Standard International Shipping: Approximately 7–15 business days
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Domestic Shipping (where applicable): Approximately 5–10 business days
Please note that delivery times are estimates and may be affected by customs clearance, local carrier conditions, or unforeseen logistical disruptions.
Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities. Fannymike Lamp does not control these charges and cannot predict their amount.
Order Tracking
Once your Wooden Table Lamp has been shipped, tracking information will be provided via email. Customers may monitor delivery status directly through the carrier’s tracking system.
If you do not receive tracking information within 5 business days after placing your order, please contact us at assistanceline@fannymike.com.
Damaged or Incorrect Items
We take great care in packaging our products. However, if your Wooden Table Lamp arrives damaged or if you receive an incorrect item, please contact us within 7 days of delivery. Kindly provide:
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Your order number
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Clear photographs of the damaged or incorrect product
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A brief description of the issue
After review, Fannymike Lamp will offer a replacement or appropriate resolution.
Exchange Policy
Customers may request an exchange within 14 days of receiving the product, provided that:
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The Wooden Table Lamp is unused
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The item is in original packaging
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All accessories and components are included
Customers are responsible for return shipping costs unless the exchange is due to product defect or company error.
Once the returned item is received and inspected, we will process the exchange accordingly. Replacement items will be shipped after approval.
Non-Returnable Items
Used, damaged (due to customer handling), or incomplete products are not eligible for exchange. Customized or special-order items (if applicable) may also be excluded.
Refunds (If Applicable)
In cases where an exchange is not possible, a refund may be issued to the original payment method after inspection of the returned product.
For any transportation or exchange questions, please contact assistanceline@fannymike.com. Fannymike Lamp is committed to providing fair and professional service throughout your shopping experience at fannymike.com.